Terms and Conditions

Terms and Conditions for Clinderma India

Welcome to Clinderma India. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (collectively referred to as the “Platform”). By accessing or using our Platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. Acceptance of Terms

By using Clinderma’s Platform, you confirm that you are at least 18 years of age or are accessing the Platform under the supervision of a parent or legal guardian. Your use of our services constitutes your agreement to these Terms.

2. Platform Usage

  • You agree to use the Platform for lawful purposes only and in compliance with all applicable laws and regulations.
  • You shall not misuse or attempt to disrupt the functionality of the Platform, including through unauthorised access, introducing malware, or engaging in fraudulent activities.

3. Account Registration

  • To access certain features, you may be required to register an account. You must provide accurate and complete information and keep your login credentials confidential.
  • You are solely responsible for all activity under your account. Notify us immediately if you suspect unauthorised access or use of your account.

4. Product Information and Pricing

  • We strive to provide accurate product descriptions, images, and pricing on our Platform. However, we do not guarantee that all details are free of errors. In case of errors, we reserve the right to correct them and update or cancel your order if necessary.
  • Prices are subject to change without notice.

5. Orders and Payments

  • All orders placed through the Platform are subject to acceptance and availability.
  • By placing an order, you authorise us to charge the payment method provided.
  • We reserve the right to cancel any order if it violates these Terms, involves fraudulent activity, or due to unforeseen circumstances like stock unavailability.

6. Shipping and Delivery

  • Orders will be shipped as per our Shipping Policy, which outlines delivery timelines, charges, and conditions.
  • We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes, or logistical disruptions.

7. Returns and Refunds

  • Returns, replacements, and refunds are governed by our Return and Refund Policy. Please review the policy before initiating a request.
  • Refunds will only be issued to the original payment method and may take time as per banking regulations.

8. Intellectual Property Rights

  • All content on the Platform, including text, graphics, logos, images, videos, and software, is owned by Clinderma or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, or use any content from the Platform without prior written consent from Clinderma.

9. Limitation of Liability

  • Clinderma is not liable for any indirect, incidental, or consequential damages arising out of your use or inability to use the Platform or its services.
  • While we take reasonable measures to secure your data and transactions, we do not guarantee uninterrupted or error-free access to the Platform.

10. Privacy Policy

Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you agree to the terms of the Privacy Policy.

11. Prohibited Activities

You agree not to:

  • Use the Platform to disseminate unlawful, defamatory, or offensive content.
  • Engage in activities that harm Clinderma’s reputation or disrupt the operations of the Platform.
  • Attempt to gain unauthorised access to our servers, systems, or data.

12. Modification of Terms

We reserve the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts in [insert city].

14. Contact Information

For questions or concerns regarding these Terms, please contact us at:

  • Email: help@theclinderma.com
  • Phone:  +91 9303032593
  • Hours of Operation: Monday to Saturday, 9:00 AM to 6:00 PM

This document was last updated on 16/11/2024. By continuing to use the Platform, you acknowledge and accept these Terms and Conditions.