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Clinderma – A Brand Operated by Naase Healthcare Pvt LtdEffective Date: 14 May 2026
Clinderma (“Clinderma”, “Company”, “we”, “our”, or “us”) is a dermatology and skincare platform operated by Naase Healthcare Pvt Ltd.We are committed to protecting your privacy and safeguarding your personal, medical, and health-related information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you access or use our website, mobile platforms, teleconsultation services, WhatsApp communication channels, customer support systems, or purchase products and services from us.By using Clinderma services, you consent to the practices described in this Privacy Policy.
We may collect the following categories of information:A. Personal Information• Full name• Mobile number• Email address• Gender and age• Shipping and billing address• Payment-related detailsB. Health & Medical Information• Skin photographs and treatment progress images• Medical history and treatment records• Prescriptions and consultation notes• Lifestyle and dietary information voluntarily shared by users• Follow-up records and treatment responsesC. Technical Information• IP address• Device and browser information• Cookies and analytics data• Website and app usage behaviorD. Communication Information• Phone call recordings• WhatsApp conversations• SMS and email communication• Customer support interactions• Teleconsultation communication records
We collect and process information for the following purposes:• Dermatology consultation and treatment• Prescription generation and follow-up management• Product fulfillment and delivery• Customer support and communication• Treatment monitoring and progress tracking• Personalizing customer experience• Operational analytics and platform improvement• Fraud prevention and security monitoring• Marketing and promotional communication where permitted• Compliance with legal and regulatory obligations
By accessing or using Clinderma services, you expressly consent to:• Receiving calls, WhatsApp messages, SMS, and emails regarding consultations, products, services, orders, reminders, and support• Sharing photographs and medical information for treatment purposes• Communication with licensed dermatologists, pharmacies, logistics partners, and support teams involved in delivering services• Recording and monitoring of calls for quality assurance, compliance, training, and dispute resolution purposesYou may withdraw consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services.
Clinderma facilitates teleconsultation services through licensed healthcare professionals and associated providers.Users acknowledge and agree that:• Teleconsultation has limitations compared to physical consultations• Medical advice depends on the accuracy of information and images provided• Treatment outcomes and timelines may vary between individuals• Users should independently seek emergency medical care where necessary
We may use cookies, pixels, analytics tools, and similar technologies to:• Improve platform functionality• Understand user behavior• Enhance customer experience• Deliver relevant advertising and remarketing campaignsUsers may disable cookies through browser settings; however, some features may not function properly.
We may share information with:• Licensed dermatologists and healthcare professionals• Pharmacy and fulfillment partners• Logistics and courier partners• CRM, communication, and technology service providers• Payment gateway providers• Analytics and cloud hosting providers• Government or regulatory authorities where legally requiredWe do not sell personal medical data to third parties.
We implement commercially reasonable technical, organizational, and administrative safeguards to protect user information from unauthorized access, misuse, disclosure, alteration, or destruction.However, no digital platform or transmission system can guarantee complete security.
We may retain user information:• For providing services and maintaining medical records• For operational, legal, and compliance purposes• For dispute resolution and fraud prevention• For analytics and internal business improvementUsers may request deletion of personal data subject to applicable legal and medical record retention obligations.
Users may receive:• Educational content• Product recommendations• Promotional offers• Consultation reminders• Service and order updatesUsers may opt out of promotional communication at any time through unsubscribe links, WhatsApp opt-out requests, or by contacting us.
Patient photographs, testimonials, reviews, or treatment stories will never be used for marketing or promotional purposes without explicit written or digital consent from the user.Users may withdraw such consent at any time.
Clinderma services are not intended for individuals below 18 years of age without parental or guardian supervision and consent.
Our services may integrate with third-party platforms and providers including but not limited to:• WhatsApp• Tata Tele and communication providers• Shopify• Payment gateway providers• Analytics tools• Cloud hosting providersThese third parties may process certain information in accordance with their own privacy policies.
Users may request:• Access to personal information• Correction of inaccurate information• Withdrawal of consent• Deletion of personal information subject to legal obligations• Opt-out from marketing communicationRequests may be submitted through the contact information provided below.
This Privacy Policy shall be governed by and construed in accordance with the laws of India.All disputes arising out of the use of Clinderma services shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
Naase Healthcare Pvt LtdBrand: ClindermaEmail: support@clinderma.comFor any privacy-related concerns, complaints, or requests regarding your personal information, users may contact us using the details above.
Clinderma reserves the right to modify or update this Privacy Policy at any time.Changes shall become effective immediately upon posting on the website. Continued use of the platform after such changes constitutes acceptance of the updated Privacy Policy.
© Naase Healthcare Pvt Ltd – All Rights Reserved.
