Privacy Policy

This Privacy Policy governs the use of Naase Healthcare Pvt. Ltd. 's services, including but not limited to the Clinderma mobile applications, website, sub-domains, and related services (collectively referred to as the “App”). This policy outlines how we collect, use, and protect your personal data.

At Naase Healthcare, your privacy is important to us, and we are committed to safeguarding your personal information in accordance with applicable laws, including the Information Technology Act and related regulations.

Information We Collect

We collect the following personal information when you register or use our services:

Name, email address, phone number, and other identifying details you provide.

Medical information such as photos, reports, and consultation details shared through the App, website, or other related platforms.

This data helps us enhance our services, provide personalized consultations, and create a seamless user experience.

Access and Correction of Personal Data

You have the right to request an electronic copy of the data we hold about you. Upon receiving such a request, we will provide a summary of your personal information within 30 days, and a reasonable fee may apply. If you find any inaccuracies, you may contact us via email to request corrections. We will review and comply with all reasonable requests and notify you if we cannot accommodate the request.

How We Use Your Data

We use your personal data for the following purposes:

To provide consultations and customer support.

To improve our technology, services, and overall user experience.

For research, billing, and communications.

To comply with legal and regulatory obligations.

We may share your data with our partners to provide services. These partners are bound by strict confidentiality agreements and cannot use your data for purposes beyond the intended service.

Data Security and Breach Notification

We take the security of your personal data seriously and use appropriate measures to protect it. However, no online transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach, we will notify you as soon as we become aware of it.

Data Policy

All personal information you provide to us is voluntary. You may withdraw your consent to the collection and use of your data by contacting us. However, withdrawal of consent will not apply retroactively to previous interactions.

You have the right to access, modify, and correct the data you’ve shared with us. When updating your information, we may retain a copy of the original data for legal and compliance purposes.

Automatically Collected Data

When you use the App, we automatically collect the following information:

The URL of the site you came from and the one you visit next.

Your IP address, device details (such as operating system and browser type), and internet service provider (ISP).

Cookies and usage data to enhance our services.

This data helps us optimize the App and ensure high service quality.

Use of Cookies and Tracking

We use cookies and similar technologies for technical administration, service optimization, and research. Authorized third-party providers may also place cookies on your device to deliver relevant advertisements and improve performance. These cookies do not store personally identifiable information.

Sharing of Information

We may share anonymized or aggregated data with advertisers, partners, or investors for business purposes. However, we do not share personally identifiable information with third parties unless required by law or with your explicit consent.

We will not share sensitive details like passwords or credit card information with advertisers or for promotional activities.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: help@theclinderma.com

We are committed to addressing your concerns promptly and appropriately.

Changes to This Policy

Naase Healthcare Pvt. Ltd. reserves the right to update this Privacy Policy at any time. We will notify you of significant changes through email or in-app notifications.

This Privacy Policy was last updated on 01 Oct 2024.

Clinderma is a brand owned and operated by Naase Healthcare Pvt. Ltd. All data collected through Clinderma services will be governed under the policies of Naase Healthcare Pvt. Ltd.